Support
Get help
For apps we publish, live systems we maintain, and data requests. Every message is read by a person — we do not run a ticket-deflection bot.
Email support
The fastest route for everything below. Replies within one business day.
support@wellsconsulting.comSecurity reports
Found a vulnerability? Report it privately and we will respond within 48 hours. We do not pursue good-faith researchers.
Report privatelyCommon questions
Email us with the app name, your device and OS version, what you expected to happen, and what happened instead. A screenshot or screen recording is worth several paragraphs. We acknowledge every report.
Send it to the same address with “Feature request” in the subject. We keep a public-facing roadmap for each app we publish and will tell you if your request is already on it.
Email us from the address on the account with “Data deletion” in the subject. We verify the request, delete the data, and confirm in writing — normally within 7 days and always within 30.
Use the escalation path in your support agreement — it will reach an engineer directly. If you do not have one to hand, email us with “URGENT” in the subject line and include the system affected and the business impact.
Only where we hold a current support agreement for them. If you found this page through an app published by another company, contact that company directly — they hold your data and your account.
Response commitments
| Request type | First response |
|---|---|
| Security disclosure | Within 48 hours |
| Live-system incident (clients under agreement) | Per your agreement |
| Bug report or general support | 1 business day |
| Data access or deletion request | 7 days, always within 30 |
See our Privacy Policy for how we handle personal information, and our Terms of Service for the terms covering our published applications.